In The secret lives of Facebook moderators in America gaat Casey Newton van The Verge op zoek naar de waarheid achter de teams die Facebook (maar bijvoorbeeld ook Google en Twitter) inzet om content te modereren. Door de onderaannemer worden deze mensen ‘process executives’ genoemd.

De process executives houden het niet lang vol, ze krijgen een extreem laag salaris en ze hebben verschillende manieren om met de opgelopen trauma’s om te gaan (sex, drugs en extreem harde grappen). Want reken maar dat ze allemaal trauma’s oplopen.

For this portion of her education, Chloe will have to moderate a Facebook post in front of her fellow trainees. When it’s her turn, she walks to the front of the room, where a monitor displays a video that has been posted to the world’s largest social network. None of the trainees have seen it before, Chloe included. She presses play.

The video depicts a man being murdered. Someone is stabbing him, dozens of times, while he screams and begs for his life. Chloe’s job is to tell the room whether this post should be removed. She knows that section 13 of the Facebook community standards prohibits videos that depict the murder of one or more people. When Chloe explains this to the class, she hears her voice shaking.

Indrukwekkend verhaal. 😕